The Financial Services Authority has recently issued its latest purge on the Financial Industry to ensure that consumers are getting the best value for money, are not being mislead and will get the benefits of products that they are told they will get.
There are six consumer outcomes, which explain what TCF is all about.
- Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
- Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
- Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
- Where consumers receive advice, the advice is suitable and takes account of their circumstances.
- Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
- Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
As regulated Mortgage Brokers we have to adhere to the above principles and the systems that we have in place are guaranteed to ensure this is always the case.
Relax with the knowledge that at Mortgage Masters UK we treat all of our customers fairly.
